We guarantee the furniture against worksmanship/craftsmanship for one year. In no way does this apply to normal use or abuse. If something goes wrong with items that are related to the craftsmanship of the table within one year of the delivery date the Amish will repair or replace your furniture at no charge. Amish Direct Furniture will cover the shipping charges to and from the builder for the first 30 days after the delivery date. After 30 days the shipping costs are the customers responsibility. If the furnitiure is somehow damaged by accident after delivery and needs to be repaired our builder will repair it for a reasonable rate. The shipping charges for this are the customers responsibility, though we will help arrange shipping if possible.
Furniture can only be returned NO QUESTIONS ASKED within the first 30 days after delivery. If you do decide to return the furniture for whatever reason the purchase price will be refunded less a 50% restocking fee. You will also be responsible for ALL pick up, packing, shipping and related charges back to our warehouse in Indiana. Please contact us for the address.
If the furniture is damaged during shipping the shipping company will cover all expenses for it’s replacement or repair (their discretion) as well as all shipping charges involved as long as the following guidelines are followed:
- The company is called immediately when damage to the packaging materials is present.
- The damage is documented (Clearly written) on the bill of lading BEFORE signing it.
When an appointment for delivery has been set please make sure and have a camera, pad of paper and pen or pencil on hand to document any damage that may be present. Be sure to photograph any and all damage to the packaging materials and furniture if its present. DO NOT UNDER ANY CIRCUMSTANCES SIGN THE BILL OF LADING BEFORE YOU HAVE INSPECTED THE FURNITURE FOR DAMAGE. Make the driver wait no matter what. You have made a large investment in the table that you bought and we want to make sure that everything is undamaged and in good condition when it is delivered to you.