USEFUL LINKS

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Shipping

Learn more about our delivery services.

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Orders

View your orders and their status.

Payments

Learn more about types of payments and financing options.

Account

View your account information.

Returns

Learn more about our return policy.

Terms

Read about our terms & conditions.

FREQUENTLY ASKED QUESTIONS

How can I receive samples of finishes and upholstery?

You are able to order samples directly from the website. We offer a renters program where if you mail us back the stain boards you will have them credited towards your next order. You can also request for stain boards at the time of ordering and we will ship them out to free for you. You can either keep them or feel free to mail them back to us.

What is needed to start an order?

We only require a 50% deposit to start any order. This is 50% of the full order amount (pieces, any tax, shipping, and any other additional fees).

I ordered a piece and I don't like the way it looks, what do I do?

We take these scenarios on a case-by-case scenario since the reasons why someone may not like their order isn’t always the same. For example: if you do not like your furniture because you do not like the way the wood ended varying in a way you do not like, we will not accept it as a return.

How do I see what shipping would cost?

You can do that right from the website. Simply choose out the options for the piece you are interested in and add it to your cart. From the cart page you can use the shipping calculator to see what shipping would cost.

What happens if my furniture comes in damaged?

If the furniture is damaged during shipping the shipping company will cover all expenses for it’s replacement or repair as well as all shipping charges involved as long as the following guidelines are followed:

  • The company is called immediately when damage to the packaging materials is present
  • The damage is documented (clearly written) on the bill of lading before signing it

When an appointment for delivery has been set please make sure and have a camera, pad of paper and pen or pencil on hand to document any damage that may be present. Be sure to photograph any and all damage to the packaging materials and furniture if its present. Make the driver wait no matter what. You have made a large investment in the table that you bought and we want to make sure that everything is undamaged and in good condition when it is delivered to you. We will charge the balance on your account. The shipping company is responsible for all items once they take possession. We will help them get your furniture rebuilt or repaired if needed.